Amazon. eBay. Uber. These names are familiar among my fellow students at Harvard. However, when I mention Instacart or Peapod, only a few people have heard of it. I did a quick survey among my peers to see how many people have purchased items on Amazon, used Uber, or purchase groceries online in the past year. Here is the result:


All of my peers have used Amazon in the past year; in fact 90% have purchased something on Amazon in the past 30 days. Twenty out of thirty of my classmates have used Uber before. However, less than a quarter have ever tried purchasing groceries online. Why?

Reservations for Online Groceries

There are many reasons that my classmates are skeptical about online groceries. Here are some of the top reasons:

– Produce Selection. About half of my classmate who doesn’t purchase online grocery is because they want to pick their own produce. They want to touch, see, and smell the apple to ensure that it is fresh before putting it in their basket.

– Easy Access. Many claim that they live quite close to a grocery store. Some say it’s only at 10 minute drives. Some say it’s just down the street. One person even prefers biking to the grocery store and think that it is greener than having it delivered to his door.

– High Cost.  Many are afraid on the high delivery fees price tag. Some also claim that the grocery price online are more expensive than the price tag at the store. For example, Instacart charges you $3.99 for order over $35.00.

– Enjoy Going to Grocery Stores. Couple of people told me that they actually enjoy going to the grocery store. One said that it is very therapeutic to just walk up and doing the aisle. Another person said that going to grocery stores gives her inspiration for meals.

– Planning. A classmate said that his does not have a grocery list or have the desire to create one. He just likes to go to the store and just pick up things that look delicious to him. Also, he doesn’t want to order something and have to wait for a day or two for it to arrive.

Benefit of Online Groceries

While the majority of my peers are skeptical about online grocery shopping, some of my fellow students are very passionate about online grocery store and believe in the added value

– Time Savings. As you can imagine, graduate school is a lot of work. Our days are filled with classes, team meetings, lectures by famous people, and, of course, “social events”. Grocery shopping can be quite time consuming. You need to get there. Pick your items from the aisles. It can take even longer if you aren’t familiar with the store. Wait in line to pay. It is especially long on the weekend and during the peak time of the day. And, you still need to travel back.

– Convenience. You can grocery shop from your phone anywhere. You can pick your grocery items when you are on a subway to school, on a lunch break, or during a boring lecture. This gives you the flexibility to ensure that you don’t miss any items. You can review your cart at the end of the day before checking out.

– Product Search. Shelf space in grocery store can be very expensive, so you will only see the largest brands products in a more visible area. Online grocery allows you to see more options. It is also easier for you to search for item. For example, if you want to get a banana and peanut butter, you don’t have to walk over 12 aisles. Just type “banana”, click; then type “peanut butter”, click. Done.

– Price Comparison. For people who are price sensitive, online shopping allows you to check the groceries price at your fingertips. You can compare price within the same store or other stores as well.

Cost/Benefit Analysis

For me, it makes a lot of sense to purchase grocery online. On average, it would take me about 1.5 to 2 hours for each grocery store run. Valuing my opportunity cost only at $10/hr, it cost about $15-20 per trip. In addition, since I don’t have a car, I will need to rent a Zip Car, which is about $12-$18 per trip depending on what car is available. With these conservative estimates it will cost me at minimum $27 for each grocery trip. This is very high for a ~$50 grocery bill. With this, it is cheaper for me to pay Instacart $3.99 to delivery my groceries.



While there are some legitimate concerns about online groceries, I have confident that the online grocer service providers will effectively address and mitigate those concerns. When I graduate from Harvard two years from now, I expect to see at least a 100% increase in the number of people who grocery shop online.

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